Complaints
COMPLAINTS PROCEDURE
Should there be any complaint about an employee of the Council, or by an employee about another employee or member of the Council, this will be dealt with as an employment matter under the disciplinary procedures or the grievance procedures.
Standards for
England
Fourth Floor
Griffin House
40 Lever Street
Manchester
M1 1BB
Website: www.standardsforengland.gov.ukShould there be any complaint about an employee of the Council, or by an employee about another employee or member of the Council, this will be dealt with as an employment matter under the disciplinary procedures or the grievance procedures.
- If a complaint about procedures or administration is notified orally to a councillor or the clerk and they cannot satisfy the complainant fully forthwith the complainant must put the complaint in writing to the clerk and be assured that it will be dealt with promptly after receipt.
- If a complainant prefers not to put the complaint to the clerk they will be advised to put it to the chairman.
- a) On receipt of a written complaint the clerk or chairman, as the case may be, shall (except where the complaint is about his or her own actions) try to settle the complaint directly with the complaint but shall not do so in respect of a complaint about the behaviour of the clerk or a councillor without first notifying the person complained of and giving an opportunity for comment on the manner in which it is intended to attempt to settle the complaint.
- b) Where the clerk or chairman receives a written complaint about his or her own actions he or she shall forthwith refer the complaint to the council.
- The clerk or chairman shall report to the next meeting of the Council any written complaint disposed of by direct action with the complainant.
- The clerk or chairman shall bring any written complaint which has not been settled to the next meeting of the Council and the clerk shall notify the complainant of the date on which the complaint will be considered, and the complainant shall be offered an opportunity to explain the complaint orally.
- The Council shall consider whether the circumstances attending any complaint warrant the matter being discussed in the absence of the press and public but any decision on a complaint shall be announced at the Council meeting in public.
- As soon as may be after the decision has been made it and the nature of any action to be taken shall be communicated in writing to the complainant.
- The Council will defer dealing with any written complaint only if it is of opinion that issues of law or practice arise on which advice is necessary from the Association. The complaint shall be dealt with as soon as practicable thereafter.
Standards for
Fourth Floor
Griffin House
40 Lever Street
Manchester
M1 1BB
Email: enquiries@standardsforengland.gov.uk
Enquiries line: 0845 078 8181
Complaints
COMPLAINTS PROCEDURE
Should there be any complaint about an employee of the Council, or by an employee about another employee or member of the Council, this will be dealt with as an employment matter under the disciplinary procedures or the grievance procedures.
1) If a complaint about procedures or administration is notified orally to a councillor or the clerk and they cannot satisfy the complainant fully forthwith the complainant must put the complaint in writing to the clerk and be assured that it will be dealt with promptly after receipt.
2) If a complainant prefers not to put the complaint to the clerk they will be advised to put it to the chairman.
3) a) On receipt of a written complaint the clerk or chairman, as the case may be, shall (except where the complaint is about his or her own actions) try to settle the complaint directly with the complaint but shall not do so in respect of a complaint about the behaviour of the clerk or a councillor without first notifying the person complained of and giving an opportunity for comment on the manner in which it is intended to attempt to settle the complaint.
b) Where the clerk or chairman receives a written complaint about his or her own actions he or she shall forthwith refer the complaint to the council.
4) The clerk or chairman shall report to the next meeting of the Council any written complaint disposed of by direct action with the complainant.
5) The clerk or chairman shall bring any written complaint which has not been settled to the next meeting of the Council and the clerk shall notify the complainant of the date on which the complaint will be considered, and the complainant shall be offered an opportunity to explain the complaint orally.
6) The Council shall consider whether the circumstances attending any complaint warrant the matter being discussed in the absence of the press and public but any decision on a complaint shall be announced at the Council meeting in public.
7) As soon as may be after the decision has been made it and the nature of any action to be taken shall be communicated in writing to the complainant.
8) The Council will defer dealing with any written complaint only if it is of opinion that issues of law or practice arise on which advice is necessary from the Association. The complaint shall be dealt with as soon as practicable thereafter.
If there is a complaint against an elected member of the Council, this should be addressed to the
Standards for
England
Fourth Floor
Griffin House
40 Lever Street
Manchester
M1 1BB
Should there be any complaint about an employee of the Council, or by an employee about another employee or member of the Council, this will be dealt with as an employment matter under the disciplinary procedures or the grievance procedures.
1) If a complaint about procedures or administration is notified orally to a councillor or the clerk and they cannot satisfy the complainant fully forthwith the complainant must put the complaint in writing to the clerk and be assured that it will be dealt with promptly after receipt.
2) If a complainant prefers not to put the complaint to the clerk they will be advised to put it to the chairman.
3) a) On receipt of a written complaint the clerk or chairman, as the case may be, shall (except where the complaint is about his or her own actions) try to settle the complaint directly with the complaint but shall not do so in respect of a complaint about the behaviour of the clerk or a councillor without first notifying the person complained of and giving an opportunity for comment on the manner in which it is intended to attempt to settle the complaint.
b) Where the clerk or chairman receives a written complaint about his or her own actions he or she shall forthwith refer the complaint to the council.
4) The clerk or chairman shall report to the next meeting of the Council any written complaint disposed of by direct action with the complainant.
5) The clerk or chairman shall bring any written complaint which has not been settled to the next meeting of the Council and the clerk shall notify the complainant of the date on which the complaint will be considered, and the complainant shall be offered an opportunity to explain the complaint orally.
6) The Council shall consider whether the circumstances attending any complaint warrant the matter being discussed in the absence of the press and public but any decision on a complaint shall be announced at the Council meeting in public.
7) As soon as may be after the decision has been made it and the nature of any action to be taken shall be communicated in writing to the complainant.
8) The Council will defer dealing with any written complaint only if it is of opinion that issues of law or practice arise on which advice is necessary from the Association. The complaint shall be dealt with as soon as practicable thereafter.
If there is a complaint against an elected member of the Council, this should be addressed to the
Standards for
Fourth Floor
Website: www.standardsforengland.gov.uk
Email: enquiries@standardsforengland.gov.uk
Enquiries line: 0845 078 8181